Effective date: 2026-04-30 Version: 1.0.0
This policy explains how long BCAX LLC (“BCA”, “we”) retains personal data collected through bettercallaxel.com and app.bettercallaxel.com (the “Service”). It supplements our Privacy Policy.
We retain personal data only as long as necessary for the purposes for which it was collected, for the longest of: (a) the period required by applicable law, (b) the period necessary to defend against legal claims, and (c) the period reasonably required to operate, secure, and improve the Service.
Retention schedule
| Data category | Minimum retention | Trigger that starts the clock | Legal basis |
|---|---|---|---|
| Tax-return records (Form 1040, 1040-NR, supporting workpapers) | 7 years | Filing date | IRC §6501 audit period; IRC §6107(b) preparer duty |
| EIN / SS-4 / state-formation records | Life of the entity + 10 years | Dissolution | Wyoming LLC Act; IRS recordkeeping |
| KYC / identity-verification documents (passport, gov ID, proof of address) | 5 years after end of customer relationship | Termination | FinCEN BSA recordkeeping; OFAC compliance |
| AML transaction logs / SAR materials | 5 years | Transaction date or report date | 31 CFR §1010.430 |
| Real-estate transaction records (subleases, notarial deeds, payment proofs, party identity) | 20 years | Notarial signing date | Indonesian notarial law (UUJN) + statute of limitations |
| Stripe payment metadata (last-4, charge IDs, billing address) | 7 years | Charge date | IRS recordkeeping; Stripe contractual minimum |
| Account & profile data | Life of account + 6 years | Account closure | Wyoming statute of limitations on contract claims |
| Email & communication logs (support tickets, signed-correspondence) | 6 years | Last interaction | Statute of limitations |
| Authentication & session logs | 24 months | Event date | Security & fraud investigation |
| Server / access logs (IP, user-agent, route) | 90 days in raw form, then aggregated indefinitely | Event date | Security; legitimate interest |
| Marketing-list data | Until you unsubscribe + 12 months | Unsubscribe date | Consent + suppression-list duty |
| Cookie consent records | 24 months | Consent date | ePrivacy Directive evidence requirement |
| Backups | 35 days rolling | Backup date | Operational |
| De-identified / aggregated analytics | Indefinitely | n/a | Legitimate interest; not personal data |
Where two timers conflict, the longer wins.
What happens at end-of-retention
- Records are deleted from production systems and overwritten in backups within 35 days of the next backup cycle.
- Where deletion is not technically feasible (e.g. immutable archives, court-ordered preservation), records are anonymized so they no longer identify a natural person.
- Hard-copy records are shredded; digital copies are securely wiped.
Legal hold
If we receive notice of an actual or anticipated legal proceeding, government investigation, regulatory inquiry, or audit involving you or your data, we will preserve the relevant records beyond the standard retention period for the duration of the matter and until all appeals are exhausted, regardless of any deletion request you may make. This applies even if you have closed your account.
Your right to early deletion (GDPR / CCPA)
You may request deletion of your personal data at any time by emailing [email protected] with subject line DSR Request — Deletion. We will honor your request except for data we are required to retain by law (the schedule above), data necessary to perform an active engagement, data necessary to defend against legal claims, and data we have already de-identified.
We respond to requests within 30 days under GDPR Article 12 and within 45 days under California CCPA §1798.130. Timelines may be extended once, by up to 60 days under GDPR or 45 days under CCPA, where the request is complex or part of a high-volume batch.
Backup vs. live data
Even after we delete your data from live systems, residual copies may persist in encrypted backups for up to 35 days. Those backups are not actively accessed, are encrypted at rest, and are overwritten on the next rotation.
Contact
Questions about this policy: [email protected]
Legal Entity
Better Call Axel is a service operated by:
BCAX LLC 30 N Gould St Ste R Sheridan, WY 82801 United States of America
Employer Identification Number (EIN): 42-2153191 State of formation: Wyoming, USA
This entity is the data controller and contracting party for all users of bettercallaxel.com.
Governing Law & Jurisdiction
These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. The exclusive forum for any dispute shall be the state and federal courts located in Sheridan County, Wyoming, except where applicable consumer-protection law of your country of residence grants you a non-waivable right to a local forum.
Contact
Legal & data-protection inquiries: [email protected]
For data-subject-rights requests (access, deletion, portability, objection), use the same email with subject line DSR Request. We respond within 30 days as required under GDPR Article 12 and within 45 days under California CCPA §1798.130.