Terms of Service

Effective date: 2026-05-22 Version: 1.0.1

These Terms of Service (“Terms”) form a binding contract between you (“you”, “your”) and BCAX LLC, a Wyoming limited liability company (“BCA”, “we”, “us”, “our”). They govern your access to and use of bettercallaxel.com, app.bettercallaxel.com, and any related services we provide (collectively, the “Service”).

PLEASE READ CAREFULLY. These Terms include a MANDATORY INDIVIDUAL ARBITRATION clause and a CLASS ACTION WAIVER (Section 14) that limit how disputes between us may be resolved, a LIMITATION OF LIABILITY (Section 11) that caps our liability to a small amount, a ONE-YEAR TIME BAR on claims (Section 13), and a broad DISCLAIMER OF WARRANTIES (Section 10). By using the Service, you accept these provisions.

By accessing the Service, creating an account, paying an invoice, or signing an Engagement Letter, you accept these Terms in full. If you do not accept them, do not use the Service. If you are accepting on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” refers to that entity.

1. The Service

BCA provides consulting and software services covering U.S. business formation (LLC), tax filing, ITIN procurement, real-estate-in-Bali brokerage, and related back-office automation. The specific deliverables of any engagement are described in a separate Engagement Letter or Proposal that we sign with you. Where there is any conflict between an Engagement Letter and these Terms, the Engagement Letter controls, but only to the extent of the conflict. We may modify, suspend, or discontinue any feature of the Service at any time, with or without notice and without liability to you.

2. NO PROFESSIONAL-CLIENT RELATIONSHIP

The Service, including all content on bettercallaxel.com (blog posts, FAQs, calculators, pricing pages, demo flows), is provided for general informational purposes only and does not constitute legal, tax, accounting, financial, investment, immigration, or real-estate advice.

No attorney–client, CPA–client, broker–client, fiduciary, agency, partnership, joint-venture, or employment relationship is created by:

• visiting our website,
• creating an account,
• exchanging email or messages with us,
• receiving an automated draft, template, or AI-generated text from the Service, or
• requesting or receiving a quote or proposal.

A professional relationship — and any duty of care arising from it — is created only when (a) we sign a written Engagement Letter with you, and (b) you have paid the agreed fee. Until both have happened, we owe you no professional duty of any kind.

You are responsible for retaining your own qualified professionals (licensed attorneys, CPAs, financial advisors, brokers in your jurisdiction) and for verifying any output of the Service independently before relying on it.

3. Account & eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction, whichever is higher), have legal capacity to contract, and not be barred from receiving the Service under U.S. or other applicable sanctions, export-control, or anti-money-laundering laws. You must provide accurate and current information, keep your credentials secure, and notify us immediately of any unauthorized access. You are solely responsible for all activity under your account, whether or not authorized by you, and you waive any claim against us arising from unauthorized account use.

4. Fees, refunds, and taxes

• Fees are quoted in USD on each Engagement Letter or invoice and are payable in advance unless otherwise agreed in writing.
• All fees are NON-REFUNDABLE upon payment, except (a) where mandatory consumer-protection law of your country of residence grants a non-waivable refund right (e.g. EU 14-day cooling-off for digital services where the consumer has not waived it), or (b) as expressly stated in our Refund Policy.
• Government, third-party, and pass-through fees (IRS, Wyoming Secretary of State, notarial, banking, e-signature, courier) are passed through at cost and are always non-refundable once incurred.
• You are responsible for all sales, VAT, GST, withholding, and consumption taxes owed in your jurisdiction. Quoted fees are exclusive of such taxes. We will charge VAT only where required by law.
• Late payments accrue interest at 1.5% per month (or the maximum permitted by law, if lower) from the due date, plus reasonable collection costs and attorneys’ fees. We may suspend or terminate the Service for any unpaid balance.

5. Payments via Stripe

We accept payments through Stripe. By providing payment details you agree to the Stripe Services Agreement.

Where a client processes payments through Stripe Connect to its own Stripe-issued merchant account, the client establishes that account directly with Stripe and agrees to Stripe’s Connected Account Agreement. Stripe is the regulated money-services provider; BCA does not hold, transmit, or take custody of client funds at any time. Any operational-support fee BCA charges in connection with such engagements is disclosed on the corresponding invoice and is separate from Stripe’s payment processing.

BCA is not liable for any error, delay, fraud, or loss caused by Stripe or any payment intermediary.

6. Your responsibilities and prohibited use

You agree:

• To provide accurate, complete, and timely information (including KYC documents, tax data, signatures, and any third-party authorizations).
• That information you give us about other people (employees, dependents, business partners, beneficiaries) is provided with their authorization and that you indemnify us against any claim by such persons.
• Not to use the Service to evade tax, sanctions, AML, KYC, or other legal requirements anywhere in the world.
• Not to use BCA-formed entities, BCA-administered accounts, or BCA-mediated property for any unlawful, fraudulent, or sanctioned activity.
• Not to upload malware, spam, or unlawful content; not to scrape, reverse-engineer, decompile, or interfere with the Service; not to use it to train competing AI models; not to resell, sublicense, or white-label the Service without our written consent.
• Not to make any public statement implying an endorsement, certification, or guaranteed outcome by us that is not in writing from us.

We reserve the sole and absolute right to refuse, suspend, or terminate any engagement and any account, at any time, with or without cause and without prior notice, where we believe (in our sole judgment) that you have violated these Terms, applicable law, or the spirit of the Service. No refund is owed for terminations under this Section 6.

7. Our role and the limits of it

BCA acts solely as your back-office and contracted agent for the specific tasks listed in the Engagement Letter. We are not:

• a law firm, and we do not provide legal advice — we may engage outside counsel on your behalf;
• a CPA firm in every U.S. state — federal tax-return preparation is performed by BCA staff or contracted U.S. tax professionals as disclosed;
• a registered investment advisor, broker-dealer, FINRA member, or fiduciary;
• a licensed real-estate brokerage in your jurisdiction — Indonesian real-estate transactions are performed under local notarial supervision, and the notary, not BCA, is the licensed party.

You acknowledge that the U.S. Internal Revenue Service, foreign banks, foreign notaries, foreign courts, and other third parties make their own decisions on their own timelines, and that BCA has no power to control, accelerate, guarantee, or compel any such third-party action.

8. Intellectual property; license to your content

• We retain all rights, title, and interest in the Service, our software, branding, methodology, templates, prompts, and any AI models we develop. We grant you a non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for the duration of your engagement, for your own internal business purposes only.
• Content you upload remains yours. You grant us a worldwide, royalty-free, sublicensable license to host, copy, transmit, display, and process that content as necessary to provide the Service to you, to comply with law, and to improve and secure the Service, including by training internal models on de-identified aggregate data only.
• You will not remove our notices, branding, or footer credits from any deliverable except where the deliverable is a regulatory filing (e.g. an LLC operating agreement) where doing so would be inappropriate.

9. Confidentiality

We treat the data you give us as confidential and will not disclose it except (a) to the third parties listed in our Privacy Policy as needed to deliver the Service, (b) under court order, subpoena, or to comply with applicable law, (c) to enforce our rights or these Terms, or (d) with your explicit consent. You agree to keep our pricing, methodology, internal templates, and any non-public information about the Service confidential.

10. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BCA AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, AND LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• a tax filing will result in any specific outcome (refund, deduction allowed, audit avoided);
• a U.S. or foreign bank will open, maintain, or fund any account;
• the IRS, any state, or any foreign authority will issue an EIN, ITIN, license, or approval within any particular timeframe;
• a Bali real-estate transaction will close on a specific date or at all;
• the Service will be uninterrupted, timely, secure, error-free, virus-free, or free from third-party interference;
• AI-generated drafts, templates, or analyses are accurate, complete, or fit for any purpose without independent professional review.

If applicable law does not permit the disclaimer of certain warranties, those warranties are limited to the shortest period permitted by law and to the lowest amount permitted by law.

11. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) No indirect damages — IN NO EVENT WILL BCA, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, LOST GOODWILL, LOST OPPORTUNITY, BUSINESS INTERRUPTION, OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE).

(b) Cap — OUR TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (i) USD 100, OR (ii) THE FEES YOU ACTUALLY PAID TO BCA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

(c) Essential allocation of risk — You acknowledge that the fees we charge reflect this allocation of risk and that we would not provide the Service on these terms without these limitations. The limitations apply even if a remedy fails of its essential purpose.

(d) Carve-outs — Nothing in these Terms limits liability for fraud, intentional willful misconduct, or any liability that cannot be excluded under applicable law (such as, in some jurisdictions, liability for death or personal injury caused by negligence).

(e) Consumer-rights savings clause — If you are a consumer in a jurisdiction whose mandatory law grants you stronger non-waivable rights, those rights apply notwithstanding this Section 11, but only to the minimum extent required by that law.

12. Indemnification

You will defend, indemnify, and hold harmless BCA and its members, managers, employees, contractors, suppliers, and licensors from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your breach of these Terms, an Engagement Letter, or applicable law; (b) inaccurate, incomplete, or fraudulent information you provided; (c) any claim by a third party (including a co-owner, employee, or family member) that you provided their data to us without authority; (d) your use of the Service in any manner not expressly permitted; or (e) tax, regulatory, or civil consequences of decisions you made based on output of the Service. We may, at our option, assume the exclusive defense and control of any matter for which you are required to indemnify us, and you will cooperate with our defense.

13. ONE-YEAR TIME BAR

ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR IT IS PERMANENTLY BARRED. Where applicable law does not permit a contractual shortening of the limitations period to one year, the shortest period permitted by that law applies.

14. MANDATORY INDIVIDUAL ARBITRATION; CLASS ACTION WAIVER

(a) Informal resolution first — Before filing any claim, you agree to first email [email protected] with a written description of the dispute and the relief you seek, and to negotiate in good faith for 60 days.

(b) Binding arbitration — If informal resolution fails, all disputes between you and BCA arising out of or relating to the Service or these Terms (other than claims for injunctive relief to protect intellectual property) will be resolved by binding individual arbitration administered by JAMS under its applicable rules, seated in Sheridan, Wyoming, in English. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, not any court, has exclusive authority to decide questions of arbitrability.

(c) CLASS ACTION WAIVER — YOU AND WE EACH WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. Disputes will be arbitrated only on an individual basis. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding.

(d) Jury trial waiver — TO THE EXTENT A DISPUTE PROCEEDS IN COURT NOTWITHSTANDING THIS SECTION, YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL.

(e) Opt-out — You may opt out of this arbitration agreement by sending written notice to [email protected] within 30 days of first accepting these Terms. Opting out does not affect any other provision.

(f) Severability of waivers — If the class-action waiver is held unenforceable as to any specific claim, that claim must proceed in court (and the rest of this Section 14 still applies).

15. Governing law and venue

These Terms and any dispute arising out of them are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to Section 14, the exclusive forum for any action permitted to proceed in court is the state and federal courts located in Sheridan County, Wyoming, and you irrevocably consent to personal jurisdiction and venue there. If you are a consumer in a jurisdiction whose mandatory law grants you a non-waivable right to a local forum or local law, that right applies to the minimum extent required.

16. Force majeure

We are not liable for any delay or failure caused by events beyond our reasonable control, including acts of government, regulatory action, internet/utility outages, IRS or foreign-government processing delays, bank delays, AdsPower / browser-automation provider outages, pandemic, war, terrorism, civil unrest, fire, flood, earthquake, or other natural disaster. Force majeure suspends — but does not excuse — payment obligations once the event ends.

17. Termination

(a) We may terminate or suspend any engagement, account, or access to the Service at any time, in our sole discretion, with or without cause and with or without notice. (b) You may terminate by closing your account and ceasing use; fees already paid are non-refundable except as stated in Section 4. (c) Sections 2, 4, 6, 8, 9, 10–16, and 18 survive termination.

18. Modifications

We may update these Terms at any time by posting a new version with an updated effective date. Material changes that meaningfully reduce your rights will be announced to your account email at least 30 days before they take effect. Your continued use after the effective date constitutes acceptance. If you do not accept material changes, your sole remedy is to stop using the Service before they take effect.

19. Miscellaneous

• Severability — If any provision is held unenforceable, it is reformed to the minimum extent necessary to be enforceable, and the remainder stays in effect.
• No waiver — Our failure to enforce a provision is not a waiver of that or any other provision.
• Assignment — You may not assign these Terms or any Engagement Letter without our prior written consent. We may assign freely, including in connection with a merger, sale, financing, or reorganization.
• No third-party beneficiaries — These Terms are solely for the benefit of you and us. Nothing creates rights in any third party.
• Headings — Headings are for convenience only and do not affect interpretation.
• Entire agreement — These Terms, the Engagement Letter, and the Privacy Policy are the entire agreement between you and us about the Service and supersede all prior or contemporaneous communications. No oral statement modifies them.
• Notices — to us: [email protected]. To you: the email on your account; deemed delivered when sent.
• Language — These Terms are drafted in English. Translations are for convenience only; the English version controls.

20. Legal Entity & Governing Law

Legal Entity

Better Call Axel is a service operated by:

BCAX LLC 30 N Gould St Ste R Sheridan, WY 82801 United States of America

Employer Identification Number (EIN): 42-2153191 State of formation: Wyoming, USA

This entity is the data controller and contracting party for all users of bettercallaxel.com.

Governing Law & Jurisdiction

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. The exclusive forum for any dispute shall be the state and federal courts located in Sheridan County, Wyoming, except where applicable consumer-protection law of your country of residence grants you a non-waivable right to a local forum.

Contact

Legal & data-protection inquiries: [email protected]

For data-subject-rights requests (access, deletion, portability, objection), use the same email with subject line DSR Request. We respond within 30 days as required under GDPR Article 12 and within 45 days under California CCPA §1798.130.